FAQ
1. Who can use these journals? Anyone looking to nurture self-esteem, explore inner growth, and reconnect with themselves.
2. Are these journals suitable as gifts? Yes! They're crafted to be meaningful gifts for anyone who values personal growth.
3. Do you offer personalized guidance? Yes. If you need personalized guidance, please email us at contact@penoura.com.
5. How can I contact support? You can always email us at contact@penoura.com. We typically respond within 24-48 hours.
6. What should I do if my item arrives damaged? Reach out via our contact form or email us at contact@penoura.com within 7 days of delivery and include a photo of the damaged item.
7. How long does shipping take? Shipping time vary depending on your location and selected shipping method. Once your order ships, you'll receive a tracking number.
4. Do you offer refunds or exchanges? Because each journal is carefully crafted, refunds are not offered. Exchanges or refunds are only available for items that arrive damaged and must be approved. Please contact us within 7 days of delivery.